Terms of Service

Gateway Pacific Wellness Academy Inc. is a wellness business registered in the State of Hawaii, offering meal prep, licensed mobile massage, and related events and education.

This app is a tenant on the Multraverse.ai platform. Multraverse provides infrastructure (authentication, messaging, payments routing, storage, AI features) that powers parts of the experience. GPWA is the merchant of record and the party responsible for your account, bookings, orders, and support. Multraverse acts as a service provider to GPWA and is not a party to these Terms.

Your use of platform-powered features may also be subject to Multraverse's platform terms, available at multraverse.ai. If those terms conflict with these Terms for matters of infrastructure or platform availability, the platform terms control for those aspects.

• You must be 18+ to create an account or book services.
• Provide accurate information and keep your sign-in credentials secure.
• You're responsible for activity under your account. Tell us right away at kate@mygpwa.com if you suspect unauthorized use.

• Prices, availability, and service details are described at checkout or in your booking confirmation.
• Payments are processed by third-party providers (e.g. Stripe), routed through the Multraverse payments hub. Their terms apply to the payment transaction itself.
• A 2.9% card processing fee is passed through to your card on all bookings, subscription charges, gift cards, and shop orders. The fee is shown at checkout before you confirm.
• Cancellation and rescheduling policies for each service are shown when you book and are summarized below.
• Refunds for products and shop orders are handled case-by-case — contact us and we'll make it right.

Massage appointments are provided by Katelin Andry, a licensed massage therapist, in-home or on-location within her service area. When you book, you agree to the following:

• Session types. You may book a Single or Couples session. Couples sessions require the names of both adults (18+) and are priced per person; both partners must consent to the intake and any health disclosures before the session begins.
• Deposit or pay in full. At checkout you can choose to pay a deposit (which holds your appointment) or pay the full session amount up front. The remaining balance (if any) is charged after your session, together with any add-ons you approve during the appointment.
• Add-ons after the session. If you paid in full and add services during your appointment (e.g. aromatherapy, hot stones, extended time), those add-ons are billed to the card on file after the session ends. You'll receive an itemized receipt by email.
• Rescheduling. You may reschedule free of charge with at least 24 hours' notice. Message Kate directly or use the reschedule link in your confirmation email.
• Late cancellation (under 24 hours). The deposit is non-refundable. If you paid in full, we retain the deposit portion and refund the balance.
• No-shows. Missed appointments without prior notice are charged the full session amount. Repeated no-shows may result in a decline of future bookings.
• Travel & access. For in-home service, please ensure a safe, clean, accessible space and that any pets are secured. Kate reserves the right to end a session early and retain payment if the environment is unsafe or inappropriate.
• Health & consent. You must disclose relevant health conditions, injuries, pregnancy, or medications during intake. Massage is a wellness service, not medical treatment. Either party may end the session at any time.
• Appointment records. Bookings are only recorded once payment is successfully completed. Abandoned checkout attempts do not reserve a time slot.

• Price. Taste the Shred is $75/week, plus a 2.9% card processing fee passed through to your card at checkout and on each weekly charge. Any weekly add-ons you select are billed together with the base weekly amount.
• Signup & first week. Your first payment at signup covers the current delivery week. Your subscription is only activated after payment is confirmed, which usually takes a few seconds but can take a few minutes while our systems reconcile.
• Weekly auto-charge. Your card on file is auto-charged every Sunday morning (Pacific/Honolulu) for the week that just concluded, including any locked add-ons. Taste the Shred is a monthly commitment.
• Jar selection deadline. Each week you select your jars in the app. Selections lock at Friday 2:00 PM HST. If you don't select by the deadline, we auto-fill your order with the default menu for that week so you still receive your delivery.
• Deadline extensions. GPWA may grant a one-off deadline extension at our discretion (for example if you're traveling or the menu changed late). Extensions are courtesy accommodations, not a right, and don't change your billing date.
• Cancellation. You can cancel anytime from your account. Your subscription ends at the end of the current calendar month, and you'll still receive (and be charged for) any Sunday deliveries in that month. No partial refunds mid-month.
• Pauses. If you request a pause, weekly charges stop at the end of the current billing week. Deliveries already locked for the current week are still fulfilled and charged.
• Failed payments. If your card is declined, we'll retry and notify you. If payment isn't recovered we may pause or cancel your subscription and skip the next delivery.

• Gift cards are delivered by email to the recipient on the date you choose at checkout. Unused balances don't expire. Gift cards are non-refundable once delivered.
• Shop orders (oils, tools, capsules, etc.) ship or are fulfilled per the product listing. Returns are handled case-by-case — contact us within 14 days of receipt.

GPWA offers wellness services, food, and plant-based products. Nothing in the app is medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for medical questions, allergies, pregnancy, or before changing diet, supplements, or exercise. Massage services are provided by licensed practitioners; please disclose health conditions before your session.

Gateway Pacific Wellness Academy (GPWA) runs an SMS program that sends appointment confirmations, appointment reminders, and service updates to customers who opt in by checking the consent box on our booking page or by giving us their number directly.

By providing your phone number, you consent to receive recurring transactional and account SMS messages from GPWA (booking confirmations, reminders, delivery updates, subscription notices, and support replies). Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to unsubscribe at any time; you'll receive one confirmation message and then no further texts. Consent to receive texts is not a condition of purchase or of booking an appointment.

Carriers are not liable for any delayed or undelivered messages.

For help with the messaging program, contact us at kate@mygpwa.com. How we handle your number is described in our Privacy Policy.

Marketing emails and SMS are opt-in and separate from transactional messages. You can unsubscribe from marketing email at any time using the unsubscribe link in any marketing email, or by contacting kate@mygpwa.com.

You agree not to:

• Break the law or harm others while using the app.
• Attempt to access accounts, data, or systems you're not authorized to use.
• Interfere with the app's security, scrape it at scale, or introduce malware.
• Resell our content, products, or services without permission.

The app's content (text, images, logos, recipes, course material) is owned by GPWA or its licensors and is protected by copyright and trademark law. You may use it for personal, non-commercial purposes only.

If you submit content to us (reviews, photos, messages), you grant GPWA a non-exclusive, royalty-free license to use it to operate and promote the business. You confirm you have the right to share it.

The app may link to third-party sites or use third-party services (payments, calendar, mapping). We aren't responsible for their content or practices. Their terms and privacy policies apply.

The app and our services are provided "as is" without warranties of any kind, express or implied, to the fullest extent permitted by law. We don't guarantee the app will be uninterrupted, error-free, or available at all times.

To the maximum extent permitted by law, GPWA and Multraverse will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of the app. Our total liability for any claim relating to the app or our services will not exceed the greater of (a) the amount you paid GPWA in the 6 months before the claim, or (b) US $100.

You can stop using the app anytime and close your account by contacting us. We may suspend or close accounts that violate these Terms or where required by law.

We may update these Terms from time to time. Material changes will be announced in-app or by email, and the "Last updated" date above will change. Continued use after changes means you accept the updated Terms.

These Terms are governed by the laws of the State of Hawaii, USA, without regard to conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in Hawaii, unless local consumer protection laws say otherwise.

Questions about these Terms? Email kate@mygpwa.com. See also our Privacy Notice.